Return & Refund Policy

At Zibilo.shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect
  • The size received is different from the order
  • The product is unused, unwashed, and in original condition
  • Original tags and packaging are intact

Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or washed shirts
  • Products without original tags or packaging
  • Customized or altered items
  • Clearance or sale items (if marked non-returnable)

3. Return Process

To initiate a return:

  1. Contact our support team at [Insert Email Address]
  2. Share:
    • Order number
    • Product photos (if damaged/incorrect)
    • Reason for return
  3. Our team will review and confirm the return request

Approved returns must be shipped to the address provided by our support team.

4. Refund Policy

Once the returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be credited to the original payment method

If the order was paid via Cash on Delivery (COD), refund details may be collected separately.

5. Exchange Policy

We offer exchanges for:

  • Wrong size received
  • Defective or damaged products
  • Incorrect item delivered

Exchange requests are subject to stock availability.

6. Return Shipping

  • If the return is due to our mistake (wrong/damaged item), return shipping costs will be covered by us.
  • For size exchanges or personal preference returns, customers may need to bear return shipping charges.

7. Order Cancellation

Orders can be canceled before dispatch. Once shipped, cancellation requests may not be accepted.

To request cancellation, contact us immediately at:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]

8. Late or Missing Refunds

If you have not received your refund after the stated timeline:

  • Check your bank account again
  • Contact your payment provider or bank
  • Reach out to our support team

9. Contact Us

For return, exchange, or refund support:

Tread Name: zibilo.shop

Name: Nananiya kishorbhai Ghanshyambhai

Email: zibilo512@hotmail.com

Address: Tagadi, Ahmedabad, Gujarat - 382250

Mobile : 7622903221